Terms and Conditions - Online trade at Campstuff

You must be at least 15 years old to shop at Campstuff.uk.

In the case of a faulty product, all products are covered by a 2-year warranty. This means that you can either have your product repaired, replaced or have your money back depending on the specific situation. Provided that the complaint is valid and the issue is not due to incorrect application or other damaging influence.

We advise you to inform us of the issue in question as soon as the issue is detected. If you inform us within 2 months of noticing the issue, the complaint will fall within a reasonable timeframe.

Contact us at shop@campstuff.uk for further information regarding your specific case.

We will send a shipping label for returning defective products for free. Shipping expenses that are not agreed upon beforehand with Campstuff are not refunded. Should the complaint prove to be invalid, the customer will be billed the shipping expenses involved in the treatment of the invalid complaint.

Always contact Campstuff before returning a product. In some instances the product needs to be shipped directly to the importer. This saves both time and money for all parties involved.

Please note that we do not receive wares mailed with COD.

In most cases we mail your order within 3-4 workdays, with the exception of backorders or wares that require special shipping solutions. We inform of the shipping timeframe within 3-4 workdays if the wares cannot be send within the initial 3-4 days. All orders are confirmed via mail.

 

Shipping

All orders fall within our shipping conditions - the shipping lasts 8-12 days but naturally, delays can occur.

 

Cancellation and return policies

Cancellation applies from the day you receive your product. Cancelling your order only applies when the product is returned in the proper condition and in original, complete packing within 14 days. During the remaining 16 days, the right to return wares is only valid when the wares are sealed and in complete original packing. As a rule of thumb, you must return the wares in the same condition as you would expect to receive them. We at CampStuff will decide whether these demands are met.  

We will send a shipping label for returning goods the cost of returning goods is 11£ per colli.

 

IT security

www.campstuff.uk utilizes cookies. Tracking statistics are used on www.campstuff.uk to gather information about how many visitors the website gathers, where they come from, what parts of the website they visit, etc.

At www.campstuff.uk, we use tracking statistics in the hopes of optimize our website.

For you to enter into an agreement with us via the site, you have to register with the following personal information:

-          Name

-          Address

-          Phone number

-          Email address


The purpose of registering your personal information is to make it possible to ship wares to your address. This information is registered at CampStuff, where it is kept for five years until it is deleted. When we store your information via our website, we make sure that it never happens without your consent, so that you are properly informed about what information we keep and why. The party responsible for your data at www.campstuff.uk is Niels Meldgaard and his department has access to the information.

We do not store encrypted information.

We do not send encrypted information.

Under no circumstances will information submitted to www.campstuff.uk be forwarded to a third party and we register no personally sensitive information.

When registered at CampStuff you always have the right to resist registration. You also have right to insight into your registered personal information. These rights are granted to you through the confidentiality law. Inquiries regarding this should be aimed at Niels Meldgaard at shop@campstuff.uk.

 

 Payment options

You are able to choose between two payment agreements.

  1. Payment with Visa, MasterCard, Maestro, V and JBC or Paypall.

When you have filled out the order form, you will be transferred to Quickpay via a secure connection (SSL), where you must enter card number and expiration date. If you are unsure about the proper use of credit cards online, you can read more about online payments at www,clearhaus.com 

When we have registered the order, we will mail your order within two workdays.

No additional fees will be required for the order.

If you are paying with debit cards, you are always protected against abuse. You have the option to reject payment when receiving your payment overview.

Data that you send in connection with purchases payed for with bankcards are encrypted (SSL) and can only be viewed by Teller. Neither CampStuff nor anyone else is allowed access to the data. The cost for wares is only deducted once the wares have been sent from www.campstuff.uk. A different figure than the one approved by you upon purchase can never be deducted.


REMEMBER THAT MONEY CAN NEVER BE DEDUCTED BEFORE THE WARES HAVE BEEN SHIPPED!